BTES Selects Five Incorporated to Provide
Integrated Billing and Customer Support Solution
for FTTH Project
August 12, 2005 - Bristol Tennessee Essential Services (BTES)
has selected Five Incorporated (Five) as it’s preferred solution
provider for integrated customer care and billing software in
preparation for roll-out of one of the most advanced Fiber-to-the-Home
(FTTH) deployments in the Southeast.
As an industry leader in back-office operational support
systems, Five is providing BTES with a software platform that supports
multi-service provisioning, billing and customer management functions.
Five is working with BTES to ensure that back-office systems and
processes are positioned to support the rapid adoption rates for new
services that BTES expects to see over the next two years.
In its first phase of deployment, BTES plans to offer voice, video, and
high-speed Internet access to approximately 20,000 existing electric
power customers. According to Dr. R. Michael Browder, General Manager
of BTES, “one of the most challenging tasks facing the roll-out of this
type of network is delivering high quality customer care through the
back-office software systems.” Dr. Browder goes on to say “we have
heard a number of horror stories about organizations that failed to
address their back-office systems with the same level of diligence
applied to the FTTH network. The end result was low customer
satisfaction and lost revenue”.
According to Alan Ellison, President of Five, “our
organization is excited to be part of the BTES roll-out. We believe
that municipalities and their affiliated utility operations are
uniquely positioned to deliver the next generation broadband services
that small and medium size communities need to enrich the quality of
life and to drive economic development. We commend BTES for taking a
leadership roll in the industry.”
About Bristol Tennessee Essential ServicesBTES is a municipal
electric system created in 1945 by the City of Bristol pursuant to the
Municipal Electric Plant Law of 1935. BTES is governed by a five (5)
member board and presently provides electric service to approximately
32,000 residential, commercial and industrial customers in and around
Bristol, Tennessee. For more information, www.btes.net.
About Five Incorporated
Five Incorporated is a privately owned provider of Operational Support
System (OSS) software platforms that support the seamless integration
of customer care, provisioning and work order management, and bundled
billing capabilities to telecommunications service providers and public
utilities in the southeaster United States. For more information,
www.fiveinc.net.
